# Support

This page provides clear instructions to **join the Otter Trade Discord server** and create a support ticket safely. Follow each step carefully to avoid scams and ensure a smooth experience. 

## Join Our Discord 

[<mark style="color:blue;">Otter Trade Discord Link</mark>](https://discord.gg/ddJBvNA6xn)

To join our Discord server, click the invite link found above. If you do not have a Discord account yet, create one by following the sign-up prompts, then return to the link to join the server.&#x20;

{% hint style="warning" %}
Scam Warning: In trading servers, scammers often impersonate support staff or offer unsolicited help to gain your trust. **Always disregard direct messages from individuals claiming to be support.** Seek assistance only through official ticket channels.&#x20;
{% endhint %}

## Verify Your Account&#x20;

Once you join, look for the **verify-first channel** and click the verification emoji to confirm you're not a bot. This step helps keep the community safe by limiting automated accounts and ensuring only real users gain access to the server.&#x20;

<figure><img src="/files/OMwCGC6Eg3IymzQzQeij" alt="" width="375"><figcaption></figcaption></figure>

## Ignore Any Direct Messages&#x20;

Once you've joined, ignore any direct messages from people claiming to be support or offering help. Official assistance is only provided through server ticket channels, never via DM.

To protect yourself further, we recommend turning off DMs from server members:

* Right-click the Otter Trade server icon
* Scroll down to "Privacy Settings"
* Toggle "Direct Messages" off

<figure><img src="/files/Wj2ZONYQ44AKzvKmkjnw" alt="" width="375"><figcaption></figcaption></figure>

## Make a Ticket&#x20;

Once you've joined the server, scroll to the top of the channel list and look for the **support-ticket channel**. Click on it and follow the instructions to create a support ticket so our team can assist you.&#x20;

<figure><img src="/files/m38W5DCey3V44mfYReWh" alt="" width="375"><figcaption></figcaption></figure>

## Going to Your Private Ticket&#x20;

After creating your ticket, click on the new ticket channel that appears in the left sidebar. This opens your private ticket where you can communicate directly with the support team.&#x20;

## Providing Information & Waiting&#x20;

When your ticket is open, provide detailed and accurate information about your issue. The more context you give, the faster our team can help.&#x20;

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```
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```

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